Airhop rents all equipment on a first come first serve basis. Receipt of a quote is NOT a guarantee of equipment. Once you decide on equipment, we'll do a rental contract & invoice. We require a deposit of $20.00 & a signed contract in our office within 1 week. Equipment cannot be held without this. Deposits can be paid with Cash, Check, and Debit card or on a credit card.
Deposit: There is a $20.00 Deposit required on all rentals. This is non-refundable.
Weather & Refund policy: We ask that you have alternative plans in case of inclement weather. If the weather looks bad,we'll contact you the morning of your event. Please keep in mind that inflatables cannot be operated in rain or high winds.Our weather policy is that if it is raining, lightning, or strong winds, we have the right to cancel delivery. If during the rental period if it is raining, lightning, or strong winds, we have the right to pick up the equipment and no refund will be given. We will inform you of this policy over the phone, in person, and/or in writing if there is a chance of bad weather in the forecast. If the initial reservation is canceled, the deposit will be applied towards the next scheduled rental. The next scheduled rental will be required to be paid in full in advance. If the rescheduled rental is canceled, there will be ABSOLUTELY NO REFUNDS GIVEN and no credits applied toward any future rentals.
Set up: We'll need someone at the event to show us where to set up. We'll find out before set up if you're event is on grass, asphalt, etc. We'll also need to know if there are sprinkler systems. Inflatables can ONLY be operated safely if they are well secured. We bring stakes or sandbags depending on where the units are sitting. If you make last minute changes, please let us know (especially grass to cement) in order that we'll have the proper tie down equipment. Also, drivers are required to pick up final payment at set up unless you've made arrangements to charge a credit card the previous business day. Failure to make this payment could result in your event being delayed or stopped. We strive to ALWAYS have units set up 30 min before the start of an event. Since our drivers are setting up at different locations during the day, it's very important that the person responsible at the event be there on time to meet the driver for safety and setup instructions. One late customer in the morning can cause much stress for everyone else.
Power requirements: Customer is responsible for power. Power requirements are noted on your contract. Airhop is NOT liable for problems due to power issues. Generally we need (1) 20-amp circuit for EACH blower. (Other items can't be plugged into the same circuit) We furnish one 50' extension cord. Unit must be placed within 50' of power source.
Attendants: If Airhop is not supplying your attendants you will need adult attendants to arrive early enough for a safety briefing. Accidents on equipment generally come from two things: too many participants on unit and unit not kept secured. Attendants should monitor amount of children/adults and make sure they're acting responsibility. They also should periodically check equipment for secureness to ground. Safety briefings are given before all events and we require a signature from customer or representative stating this has been done.